Frequently Asked Questions
Everything you need to know about building a better home.
What is the standard shipping timeframe for furniture items?
Most of our handcrafted furniture and home decor items are processed within 2-3 business days. Delivery typically takes 5-7 business days depending on your location within the continental United States.
Do you offer international shipping?
Currently, Hammersmith specializes in domestic shipping within the US and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Are your wood products sustainably sourced?
Yes, sustainability is at our core. We partner exclusively with suppliers who follow FSC-certified forestry practices to ensure our furniture is as eco-friendly as it is durable.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Affirm for larger home investments.